Privacy Policy

1. Introduction

At bilanpersonnalite.com, we are committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store and protect your information when you use our website and services.

By using our services, you accept the practices described in this privacy policy.

2. Information We Collect

2.1 Information You Provide to Us

• Email address for account creation and result delivery
• First and last name for report personalization
• Responses to personality questionnaires
• Payment information (processed securely by our partners)
• Communications with our support team

2.2 Information Collected Automatically

• IP address and general geographic location
• Browser type and operating system
• Pages visited and time spent on the site
• Usage and performance data
• Cookies and similar technologies

3. How We Use Your Information

• Provide and personalize our personality testing services
• Generate and deliver your personalized personality reports
• Process payments and manage your account
• Improve our services and develop new features
• Send you important communications regarding your account
• Comply with our legal and regulatory obligations
• Prevent fraud and ensure the security of our platform

4. Sharing Your Information

We never sell your personal data to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted partners who help us provide our services (hosting, payment, analytics)
• Legal obligations: If required by law or to protect our legal rights
• Consent: With your explicit consent for specific purposes
• Business transfer: In case of merger, acquisition or asset sale

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data:

• Data encryption in transit and at rest
• Restricted data access on a "need to know" basis
• Continuous security monitoring
• Regular security audits
• Staff training on data protection

6. Your Rights

In accordance with GDPR and other applicable laws, you have the following rights:

• Right of access: Obtain a copy of your personal data
• Right of rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data
• Right to restriction: Restrict the processing of your data
• Right to portability: Receive your data in a structured format
• Right to object: Object to the processing of your data
• Right to withdraw consent: Withdraw your consent at any time

To exercise these rights, contact us at support@bilanpersonnalite.com

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our site:

• Essential cookies: Necessary for the site to function
• Performance cookies: To analyze site usage
• Functionality cookies: To remember your preferences

You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal data only for the time necessary for the purposes for which it was collected, or according to legal requirements. In general:

• Account data: As long as your account is active
• Test results: 7 years after your last test
• Payment data: According to tax and accounting requirements
• Security logs: Maximum 2 years

9. International Transfers

Your data may be transferred and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable laws and with appropriate safeguards to protect your data.

10. Minors

Our services are not intended for persons under 16 years of age. We do not knowingly collect personal information from children under 16 years of age. If we learn that a child under 16 has provided us with personal information, we will delete such information.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of any material changes by email or through a notice on our website. The "last updated" date at the top of this page indicates when this policy was last revised.

12. Contact

If you have questions regarding this privacy policy or our data processing practices, please contact us: